BigWinBoard Privacy Policy — Your Data, Your Rights

By using the BigWinBoard website and mobile app, you are considered to have accepted this Privacy Policy. This policy applies to all registered members as well as visitors who browse the website without registering.

BigWinBoard believes your personal data belongs to you. We use it only for necessary purposes and keep it protected to the highest standard. This page explains in plain language — what information is collected and why, how it is used, and what rights you have.

BigWinBoard only collects information that is genuinely necessary to provide its services, ensure security, and meet legal obligations. The following three sections explain what is collected and why:

A) What you provide at registration

• Full name and date of birth — for identity verification.
• Mobile number — for login verification and communication.
• Email address — used for account notifications.
• Password — stored in encrypted form; no BigWinBoard employee can view it.

B) For identity verification purposes

• National ID number and photo — required once before your first withdrawal.
• Proof of address — may be requested if needed.

C) What is collected automatically while you use the service

• IP address and device type — for security and fraud prevention.
• Cookies and browsing data — to improve your experience.
• Login time & session data — used to protect your account.
• Betting history and transaction records — for accounting and legal purposes.

BigWinBoard uses your data only for specific, defined purposes. All of these are clearly outlined below:

• Account Management: To verify logins, process password resets, and send account-related notifications.
• Payment Processing: To process deposits and withdrawals and to maintain transaction records.
• Identity Verification (KYC): As part of our international regulatory obligations to prevent fraud and money laundering.
• Support Services: Our Support team can access relevant account information as needed to understand and resolve your issue.
• Platform Improvement: Usage patterns are analyzed to improve the app and website — all such analysis is always performed on anonymized data.
• Promotional communications: To send you new offers and bonus information with your consent. You can withdraw this permission at any time from Settings.
• Responsible Gaming: To proactively offer assistance when unusual betting patterns are detected.

BigWinBoard never sells your data under any circumstances. However, limited information may be shared in the following specific cases:

• Payment Processors: Only the minimum necessary information is shared to process transactions via bKash, Nagad, or Rocket — not your full profile.
• Licensing authority: Required information is provided for routine audits in accordance with the terms of the international gaming license.
• Law Enforcement: In response to a valid court order or request from a government authority — strictly where required by law.
• Fraud Prevention Services: Specialized security software is used to protect account integrity, but no personally identifiable information is transmitted in the process.

In every case above, BigWinBoard ensures that only the minimum necessary data is shared and that third parties are contractually prohibited from using it for any other purpose. Confidentiality obligations are binding in all cases.

BigWinBoard uses internationally recognised security technology to protect your data. Here are the measures actively in place:

• SSL/TLS encryption: All communication between you and our servers on the website and app is secured with 256-bit encryption.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept, which cannot be used to recover the original password.
• Two-Factor Authentication (2FA): Mobile OTP verification is mandatory when logging in from a new device or making a large withdrawal.
• Server Security: Data is stored on separate, secured servers with access restricted to designated staff, and every access is logged.
• Regular Security Audits: An independent cybersecurity firm audits BigWinBoard's systems every year.
• Suspicious Login Alerts: If a login occurs from a new location or device, you will be notified by email or SMS.

No system, however, is 100% secure. If you suspect unauthorized access to your account, contact BigWinBoard Support immediately and change your password.

The BigWinBoard website and app use cookies. Cookies are small text files stored on your device that help the website remember your preferences.

BigWinBoard uses three types of cookies:

• Essential Cookies: Keeping your login session active and remembering your language settings are essential for the site to function properly. These cannot be disabled.
• Analytics Cookies: Which pages get the most visits and where issues occur — BigWinBoard uses this data to improve the website. All information is anonymized.
• Preference Cookies: Remembers your language, theme, and layout preferences.

You can disable cookies through your browser settings, though doing so may affect certain features. In-app cookie settings can be found in the Settings menu.

If you have an account with BigWinBoard, you have the following rights over your own data. Contact Support to exercise any of them.

To exercise any of your rights, submit a request via live chat or email us at support@bigwinboard.best. Once your identity is verified, action will be taken within 30 days.

BigWinBoard serves users aged 18 and above only. We do not intentionally collect data from minors.

Date of birth is verified at the time of registration. If an account is suspected to belong to a minor, BigWinBoard will immediately suspend that account and securely delete any information collected.

If a parent or guardian believes their minor child's data has been collected by mistake, please contact Support immediately.

BigWinBoard may update this Privacy Policy when necessary. For major changes, you will be notified in advance via email or app notification. For minor changes, the date at the top of this page will be updated.

Continued use of BigWinBoard after any changes are made will be considered acceptance of the updated policy. If you do not agree to the changes, you may request that your account be closed.

For any questions about this Privacy Policy or your personal data:

• Live chat: available 24/7 on the website and app.
• Email: support@bigwinboard.best — Response within 1–2 hours.